Kevin Thacker with Sip It hosted the Lawrence County CEO class last week. Kevin shared some great information with the group. He shared owning a business can have its ups and downs. Managing costs is always a challenge. Kevin shared the many factors they consider when determining the cost charged to customers. Some of these factors are not ones that you may immediately consider. He also discussed how important your business reputation can be. Providing good customer service, and a great product are a must. If there are concerns you respond and try to make it right. One negative review can erase several good reviews. We appreciated Kevin sharing all aspects of his business.